Why Do You Need A Maintenance Provider?
Most website exploits take advantage of out-dated themes, plugins, or WordPress. By keeping everything up to date and by implementing a few extra security measures, we can help reduce the risk of your website being compromised.
If your website is running slow, it can potentially lower sales, reduce your search engine rankings and even lose customers/visitors. Outdated or unsupported plugins can play a big role in hindering your website’s performance.
You have a business to manage and it takes a lot of time and effort to keep your site running smoothly. By hiring us to help you maintain your website, the chances of your site being down or needing major repairs are greatly reduced.
WP WILL CONTINUE TO EVOLVE
The folks who are responsible for the WordPress framework have made it clear that they will continue to focus on making WP better which is awesome. But it also means many more updates to come (and potential conflicts or bugs). So let us help you protect your investment.
WHAT’S INCLUDED IN YOUR MAINTENANCE PLAN?
Keeping your site updated, maintained, cleaned and running smooth and quick.
- WordPress & theme monitored & updated
- Site cleared and optimized monthly
- Plugins monitored and updated
Your site is scanned daily. The firewall is a security net stopping hackers, bad bots and spam.
- Website firewall protection
- Daily scanning
- Hackers & spam denied
- Reports on what’s been blocked
Your site is backed up to multiple locations and can be restored at any time in a jiffy.
- Weekly or Monthly website backups
- On-site & off-site backup locations
- Weekly points for quick restores
Monthly page views and site traffic reports on Google Analytics.
- Monthly google analytics report of page views, site stats, etc
- Walk-thru on viewing and understanding your stats
You may need just a few of these services or all of them
Check out the plans I offer below to find the Maintenance Plan that fits your needs and your budget.
STANDARDOUR BASIC PLAN
- Theme & Core WP Updates
- All Plugin Updates
- Firewall Security
- Monthly Back Ups
- Site monitor to track your site
- Minor Edits
- E-Mail Setup & Migration
- Support (email & chat)
BUSINESSTHE BEST DEAL
- Standard plan options plus…
- All Site Updates (WP, Theme, Plugins)
- Weekly Back Ups
- Page & Post Edits (3 per month)
- E-Mail Setup & Migration
- SSL Certificate Installs
- Set up a Google Webtools account
- Set up a Bing! Webtools account
- Set up a Google Analytics account
- Optimize your pages & post for SEO
- Priority Support (email, chat, phone by appt.)
- Business plan options plus…
- Unlimited new Page, Post, Portfolios, Galleries or Products
- E-commerce Product setup
- Major Edits (Change Theme, E-commerce, etc.)
- Set up online directory listings (Yelp, Kudzu, Hotfrog, Superpages, etc.)
- VIP Support (CONTACT ANYTIME)
Frequently Asked Questions
How often do you run updates?
I will run standard updates once per month. If there is an important update to prevent security issues, I will address those right away. I often wait a week or two before implementing major WordPress or Divi (theme) updates so that all the bugs get ironed out first.
What are my payment options?
Payment can be made using any major debit or credit card (Visa, Mastercard, American Express, Discover). PayPal is my preferred payment platform for subscription-based services and for all invoices. If you need to arrange another form of payment please CONTACT me and we can arrange it.
What if my plugin is no longer supported?
The plugin is still monitored for issues as before. If no breaking changes or other issues are presented, it remains on the site. We frequently encounter plugins with a variety of issues; in such cases, the customer is notified of better (and up-to-date) alternatives.
What is your cancellation policy?
No contracts. You are in full control of your subscription, and you can cancel at any time.
What if my site is already broken?
Can you fix it?
In most cases, Yes I can. I will take a look and see what’s wrong and do my best to give you an approximate estimate as to what needs to be done and how long it will take to fix it.
What if an update breaks my site?
The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases. From there, you’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. I will notify you before charging anything to your account.
Do you offer 24/7 support?
No I do not. My support hours are 7AM – 8PM CST, 7 days a week. I always respond to all support request in less an than 24 hours.
What is Divi?
Divi is a WordPress Theme by Elegant Themes. I use it as the framework on which I build your site. Its many amazing features and great community support give you the best in options for customization and management of your own website after it’s initial construction.
Do I need a license for Divi?
As a licensed developer, I am permitted to install and use Divi on as many projects as I want. If you choose to discontinue my services, I recommend you purchase a license to stay current with security updates and upgrades (very important).
What if I have not updated anything in months? YEARS!?
I will log into your website and perform a free audit before you spend a dime. I’ll look out for potential problems and conflicts so that they can be addressed up front. In some cases, websites may not have been updated in months (or longer) and may require some major fixes before upgrading to the latest version of WordPress, Divi and all the applicable plugins. I will provide you a report and an estimate to get things fixed up before I sign you up for a maintenance plan.
What if I have multiple websites?
The fees mentioned above are all per site. At this time I do not offer discounts on multiple websites.
Do you offer a guarantee?
Yes, I offer a 30-day money back guarantee. If at any time you feel like you haven’t received the service you signed up for, you will get your money back. This only goes back 30 days. I do not offer refunds for prior month’s services.
BUSINESS AND PRO PLAN INCLUDES
ALL THESE SERVICES
- Update Roll-Back
- Plugin Updates
- Theme Installs
- SPAM & Revisions Cleanup
- Database Optimization
- Security Scan
- Uptime Monitoring
- Monthly Report
- Email Support
- Chat Support
- Phone Support
- Remote-in Support
- E-commerce Support